Five parts make up the set-up we build around your business. Claude reads your files, writes in your voice, and produces real work in your folders, so your team spends its hours on clients rather than admin. They are built in this order, from the foundation up.
1. Business context
An org-level context file that every person’s Claude reads before it writes a word. Your positioning, your offers and prices, who you sell to, and the red lines it must not cross. Everything above inherits this. Get it wrong here and every layer above repeats the mistake.
2. Individual voice
A profile per person, built from their real writing. Sentence rhythm, the words they use, the words they would never use, and worked examples of their best work.
Harts of Stur: 100% voice consistency across a 10,000 SKU catalogue.
3. Role skills
The way your best person does a job, written down so it happens the same way every time and does not walk out of the door when they do. Sales, operations, finance, bids and tenders, marketing.
Professional services client: 10 hours a week back, per person.
4. Workflows and schedules
The jobs that run without anyone asking. The Monday briefing waiting at seven, the month-end pack, the inbound lead answered while it is still warm.
Catering platform: £52K a month recovered on a 15-minute trigger.
5. A living knowledge base
Every document, decision and correction goes back in. What answered you last month answers better this month, and it stays when people move on.
HR policy assistant: 35 documents ingested, 85% faster answers.
See the SME set-up · Claude managed service
